Customer Service Specialists and Senior Specialists

Customer Service Specialists and Senior Specialists

To apply, go to https://weissman.applicantpro.com

Overview

Weissman Theatrical Supplies Inc. of Saint Louis, MO is looking to hire full-time Customer Service Specialists and Senior Specialists team members. Are you a customer service rockstar looking to take your career to the next level with an established company that will value your contributions? Are you a seasoned customer service professional who is ready to manage business-to-business accounts? Would you like to have your weekends free? Are you never satisfied with "good enough"? Do you have a positive, can-do attitude? If so, please read on!

These Customer Service positions pay a competitive wage of $15.00/hr. +, depending on experience. We also offer a rich benefits package including health insurance, dental, a 401(k) plan with a generous match, paid-time-off (PTO), tuition reimbursement, and paid holidays. If this sounds like the opportunity for you, apply today!

ABOUT WEISSMAN THEATRICAL SUPPLIES COMPANY

For 60+ years, our third-generation company has remained family owned! We design a wide range of dance apparel and costumes for every genre of dance as well as for gymnastics. We are known for our excellent customer service and considered best-in-class for our industry. Our mission is to help dance studio owners, families, and children commemorate special events in dancers' lives through the apparel we design and sell online and by catalog. Our authentic love for our customers drives our excellence.

And, our engine is our team of hard-working, wise, creative, passionate, intelligent, resourceful, and ownership-minded employees! We are a family of work friends who enjoy one another and our company. We love our employees so we can love our customers. In addition to supportive and collaborative leadership, we offer competitive pay, great benefits, an appreciation for innovative thinking, and acknowledgment for work well done.

A DAY IN THE LIFE OF CUSTOMER SERVICE

As a Customer Service team member you ARE Weissman to our customers. Since customer service is part of our brand statement, your job is essential. Starting with establishing a good rapport, you take ownership of all aspects of customer support and see it through to resolution. With diplomacy, efficiency, and a willingness to "go the extra mile," you help process orders, returns, and exchanges as well as help them make sure that their performers are ready for their big day. To you, every customer account is the "most important one."

January through May, you spend about 85% of your time working with customers over the phone. With your excellent knowledge of our products, marketing campaigns, and industry trends, you provide service by cross selling products and suggesting complementary products. You also make outbound courtesy and sales-focused calls to our established customer base. You even get to assist with training new employees, allowing them to listen to your phone calls.

When not on the phone, you keep busy with a variety of customer-oriented administrative tasks. You process mail/fax orders, coordinate product exchanges and apply purchase orders. With attention to detail, you review orders and stock availability to provide customers with proactive communication regarding key dates, deadlines, promotions, and potential issues. You process returned catalogs, confirming and updating addresses. You may also have the opportunity to participate in customer events such as our annual St. Louis costume preview and the United Dance Merchants Association (UDMA) shows.

As a Senior Specialist you will manage a large volume of accounts and be the direct day-to-day contact for the customer. You will monitor inventory availability, confirm shipments, review the accounts for sales growth opportunities and keep the customer informed on all aspects of their account.

QUALIFICATIONS FOR A CUSTOMER SERVICE SPECIALIST/SENIOR SPECIALIST

  • High school diploma or equivalent

  • 2+ years of customer service experience (4+ years for senior level)

  • Computer skills with the use of Google Suite and Microsoft Office

  • Excellent communication skills, both verbal and written

  • Professional phone skills

  • Proven history of increasing customer sales (senior level)

  • Did we mention amazing customer service skills?

Do you have excellent interpersonal skills and the ability to resolve issues quickly and calmly? Are you a people person with a heart for service? Do you enjoy helping people solve problems? Are you highly motivated and career-minded? Can you prioritize multiple tasks effectively with excellent follow-through? Do you thrive in an intense, fast-paced environment? Can you handle confidential information with care? If so, you might just be perfect for this position at our contact center.

WORK SCHEDULE

We are open Monday - Friday from 8:00 am - 6:30 pm. Candidates need to be able to work until 6:30 pm.

READY TO JOIN OUR CONTACT CENTER TEAM?

No calls please

To apply, go to https://weissman.applicantpro.com