DIGITAL MERCHANDISING COORDINATOR


Customer Service Specialist


Company Overview

Weissman is a growing American costume and dancewear design company celebrating over 60 years in business! For three generations, we've remained family-owned. All products are imagined, designed and developed at our St. Louis, Missouri headquarters with many products made here in our U.S. factory.

Benefits

  • Competitive Wages

  • Generous PTO

  • Paid Holidays

  • Health and Dental Insurance

  • 401K Match

  • Tuition Reimbursement

  • Paid Weekly

Job Overview

We are adding to our Customer Service team and need strong communicators who are able to work with dancers and studio owners around the world to help them prepare for classroom training, competitions and recitals.

Responsibilities

  • Provide Customer Support using phone and email

  • Document the communication had with our customer and the resolution for each contact

  • Process customer product exchanges

  • Assist with website navigation

  • Share opinions, when asked, around recital themes and product choices

  • Support the studio owners retail inventory to ensure product is available to generate sales

Qualifications

  • Associate Degree or commensurate experience

  • 3+ years' experience providing customer service support; preferably in a contact center

  • Understanding of Google Suite and Microsoft Office

  • Excellent customer service skills required to meet customer service quality measures

  • Proven history of creative problem solving

  • Excellent verbal and written communication skills

  • Bilingual in Spanish is a plus and compensated accordingly

  • A heart for customer service

WORK SCHEDULE

We are open Monday - Friday from 8:00 am - 6:30 pm. All candidates must be available to work until 6:30 pm.

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

Are you perfect for this Customer Service position? Then please fill out our initial 5-question, mobile-friendly application and check your email. We look forward to meeting you!

Weissman Theatrical Supplies, Inc., 6750 Manchester Avenue, St. Louis, MO 63139 -

www.Weissmans.com

www.DancewearSolutions.com


We offer medical, dental and vision benefits; 401K, vacation and a friendly new facility with state-of-the art equipment. Please send cover letter, salary history, resume and link to digital work by October 31, 2022..


Only candidates who meet the minimum qualifications will be contacted during this search. Must be authorized to work in the United States. The position is based in St. Louis, MO. We conduct a background check and drug screening prior to employment.

To apply, send your resume with cover letter to careers@weissmans.com.


NO CALLS

Equal Employment Opportunity Policy: Weissman’s Theatrical Supplies, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.