CUSTOMER SERVICE - MISSOURI RESIDENTS ONLY - TRAIN AND WORK FROM HOME


Customer Service – Missouri Residents Only - Train and Work from Home

Work from home opportunity if you live in Missouri and are willing to attend a 1 day orientation at our office in St. Louis, MO 63139.

If you are located within 60 miles of our St. Louis office you may be required to report to the office for department meetings, 1-2 times per year.

Company Overview

Weissman is a growing American costume and dancewear design company celebrating over 60 years in business! For three generations, we’ve remained family-owned. All products are imagined, designed and developed at our St. Louis, Missouri headquarters with many products made here in our U.S. factory.

Benefits,

· Competitive Wages

· Generous PTO & Floating Holidays

· Paid Holidays

· Health, Dental, Vision and Life Insurance

· Generous 401(k) Match

· Tuition Reimbursement

· Paid Weekly

Job Overview

We are adding to our Customer Service team and need strong communicators who are able to work with dancers and studio owners around the world to help them prepare for classroom training, competitions and recitals.

Responsibilities

  • Provide Customer Support using phone and email

  • Document the communication had with our customer and the resolution for each contact

  • Process customer product exchanges

  • Assist with website navigation

  • Share opinions, when asked, around recital themes and product choices

  • Support the studio owners retail inventory to ensure product is available to generate sales


Qualifications

  • Associate Degree or commensurate experience

  • 3+ years’ experience providing customer service support; preferably in a contact center

  • Understanding of Google Suite and Microsoft Office

  • Excellent customer service skills required to meet customer service quality measures

  • Proven history of creative problem solving

  • Excellent verbal and written communication skills

  • Bilingual in Spanish is a plus and compensated accordingly

  • A heart for customer service


WORK SCHEDULE

We are open Monday - Friday from 8:00 am - 6:30 pm. All candidates must be available to work until 6:30 pm.

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

Are you perfect for this Customer Service position? Then please click on the link below and fill out our initial 3-question, mobile-friendly application and check your email. We look forward to meeting you!

To apply go to: Link to apply: https://weissman.applicantpro.com/jobs/

(hit control + left click to activate the link)