Customer Service Representative
POSITION SUMMARY AND OBJECTIVE:
Get your foot in the door! Weissman’s (an industry leading, family-owned dancewear company in Saint Louis, MO) is looking to hire a few Seasonal Customer Service Representatives. This position can turn into full-time employment with benefits and competitive wages!
Are you a customer service rock star looking to take your career to the next level with an established company that will value your contributions? Are you never satisfied with “good enough”? Do you have a positive, can-do attitude? If so, please read on!
ABOUT WEISSMAN THEATRICAL SUPPLIES COMPANY
For 60+ years, our third-generation company has remained privately held! We design a wide range of dance apparel and costumes for every genre of dance as well as for gymnastics. We are known for our excellent customer service and considered best-in-class for our industry. Our mission is to help dance studio owners, families, and children commemorate special events in dancers’; lives through the apparel we design and sell online and by catalog. Our authentic love for our customers drives our excellence.
And, our engine is our team of hard-working, wise, creative, passionate, intelligent, resourceful, and ownership-minded employees! We are a family of work friends who enjoy one another and our company. We love our employees so we can love our customers. In addition to supportive and collaborative leadership, we offer competitive pay, a flexible work environment, an appreciation for innovative thinking, and acknowledgment for work well done.
A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you ARE Weissman to our customers. Since customer service is part of our brand statement, your job is essential. Starting with establishing a good rapport, you take ownership of all aspects of customer support through to resolution. With diplomacy, efficiency, and a willingness to "go the extra mile," you help process orders, returns, and exchanges as well as just help them make sure that their performers are ready for their big day. To you, every customer account is the most important one.
You keep detailed and up-to-date logs of all your phone calls. And, it’s a good thing that you enjoy chatting on the phone. Because, from January through May, you spend about 85% of your time on the phone. With your excellent knowledge of our products, marketing campaigns, and industry trends, you provide competent service, upsell products, and generate leads. You also make outbound courtesy and sales-focused calls as needed.
When not on the phone, you keep busy with a variety of customer-oriented administrative tasks. You process mail/fax orders, coordinate product exchanges and apply purchase orders. With attention to detail, you review orders and stock availability to provide customers with proactive communication regarding key dates, deadlines, promotions, and potential issues.
We are open Monday - Friday from 8:00 am - 6:30 pm.
Candidates need to be able to work until 6:45 pm.
We may be open on Saturdays from January – April.
Some remote opportunities may be available.
High school diploma or equivalent
2+ years of customer service experience
Typing, Google Suite
Excellent communication skills, both verbal and written
Professional phone skills and genuine customer service mindset
Do you have excellent interpersonal skills and the ability to resolve issues quickly and calmly?
Are you a people person with a heart for service?
Do you enjoy helping people solve problems? Are you highly motivated and career-minded? Can you prioritize multiple tasks effectively with excellent follow-through? Do you thrive in an intense, fast-paced environment? Can you handle confidential information with care? If so, you might just be perfect for this position at our contact center.
READY TO JOIN OUR CONTACT CENTER TEAM?
Perfect for this Customer Service Representative position at our contact center? Then, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Weissman offers medical, dental and vision benefits; 401K, vacation and a friendly, smoke-free facility.
Only candidates who meet the minimum qualifications will be contacted during this search.
Candidates must be authorized to work in the United States.
The position is based in St. Louis, MO.
We do a background check, psychological and aptitude testing, and drug screening.
Please send cover letter, salary requirements and resume to firstname.lastname@example.org
No calls please